Privacy notice

We collect information you provide when you create an account, complete an application, request support, or contact us. Depending on the service, this can include contact details, identity and suitability information, communications, broker account identifiers, orders, and funding information.

We also collect technical information necessary to secure and operate the service, such as IP address, browser or device details, login events, cookies, and audit records. We do not request or retain online-banking passwords in this application.

We use information to provide the requested service, authenticate users, protect against fraud and unauthorized access, operate support, maintain records, comply with legal and regulatory obligations, and improve reliability and usability.

Sensitive onboarding fields are encrypted at rest within the application. We limit access based on job responsibilities and record sensitive administrative actions. No method of transmission or storage is perfectly secure, so customers should use available account-protection features and contact us about suspected incidents.

We may share information with service providers and the brokerage provider as necessary to operate a requested account or transaction, with professional advisers and auditors, or where required by law, regulation, court order, or a valid government request.

We do not sell personal information as a standalone product. We do not share personal information for another party’s independent marketing use except where you have been given any required notice and choice.

We retain information for as long as needed to provide the service, meet recordkeeping obligations, resolve disputes, enforce agreements, and protect the platform. Retention periods vary with the type of information and applicable requirements.

Depending on your location and the information involved, you may have rights to request access, correction, deletion, or additional information about our processing. Some requests are limited by legal, security, and recordkeeping obligations. Contact us through the support or contact page so we can verify and respond to your request.